Dr+Aen Skincare - Privacy Policy

Effective Date: 26th February 2025

1. Introduction

Dr+Aen Skincare ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit draenskincare.com (the "Site") and use our services, in compliance with the Personal Data Protection Act 2010 ("PDPA") of Malaysia.

2. Collection of Personal Information

We may collect the following types of personal information:

  • Information You Provide Directly:
    • Name, address, email address, phone number, and other contact information.
    • Payment information (credit card details, etc.).
    • Demographic information (age, gender, etc.).
    • User-generated content (reviews, comments, etc.).
  • Information Collected Automatically:
    • IP address, browser type, operating system.
    • Usage data, such as pages visited, time spent on the Site.
    • Cookies and similar tracking technologies.

3. Use of Personal Information

We may use your personal information for the following purposes:

  • To process and fulfill your orders.
  • To communicate with you about your orders and provide customer support.
  • To send you marketing communications      (with your consent).
  • To improve our products and services.
  • To personalize your experience on the Site.
  • To comply with legal obligations.

4. Disclosure of Personal Information

We may disclose your personal information to:

  • Third-party service providers who assist us with order fulfillment, payment processing, and marketing.
  • Law enforcement or government authorities when required by law.
  • Our affiliates and business partners (with your consent).

5. Data Security

  • We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completelysecure.

6. Cookies and Tracking Technologies

  • We use cookies and similar tracking technologies to enhance your browsing experience and collect usage data. You can control cookies through your browser settings.

7. Your Rights under the PDPA

Under the PDPA, you have the following rights:

  • Right to Access: You can request access to your personal information that we hold.
  • Right to Correction: You can request that we correct any inaccurate or incomplete personal information.
  • Right to Withdraw Consent: You can withdraw your consent to the processing of your personal information at any time.
  • Right to Limit Processing: You can request that we limit the processing of your personal information.
  • Right to Data Portability: you may ask for your data to be transfered to another entity.

To exercise these rights, please contact us at hi@draenskincare.com.

8. Marketing Communications

  • We will only send you marketing communications if you have provided your consent. You can opt-out of receiving marketing communications at any time by following the unsubscribe instructions in our emails.

9. Retention of Personal Information

  • We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

10. Cross-Border Data Transfers

  • If we transfer your personal information to countries outside of Malaysia, we will take appropriate measures to ensure that your information is protected in accordance with the PDPA.

11. Children's Privacy

  • Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

12. Changes to this Privacy Policy

  • We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the Site. Your continued use of the Site after any changes constitutes your acceptance of the new Privacy Policy.

13. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us at:

  • Sproutecy Consultancy / Techflinx Legacy
  • 30-1, Jalan KS 3, Kepayang Sentral, 70200 Seremban, Negeri Sembilan, Malaysia
  • hi@draenskincare.com

14. Language

  • In the event of any inconsistency or conflict between the English version and any translated version of this Privacy Policy, the English version shall prevail.