Dr+Aen Skincare - Refund Policy

Effective Date: 26th February 2025

This Refund Policy outlines the guidelines for returns and refunds for products purchased on draenskincare.com ("Site"). By making a purchase on our Site, you agree to the terms of this policy.

1. Eligibility for Refunds:

We offer refunds or replacements under the following conditions:

  • Damaged or Defective Products: If you receive a product that is damaged or defective upon arrival, please contact us within seven (7) days of receiving your order.
  • Incorrect Products: If you receive a product that is different from what you ordered, please contact us within seven (7) days of receiving your order.

2. Non-Refundable Items:

  • Used or Opened Products: Due to hygiene reasons, we cannot accept returns for used or opened products unless they are damaged or defective.
  • Products Purchased from Unauthorized Retailers: We cannot offer refunds for products purchased from unauthorized third-party retailers.
  • Promotional or Sale Items: Items purchased during promotional or sale periods may be subject to different refund policies, which will be clearly stated at the time of purchase.

3. Return Process:

To request a refund or replacement, please follow these steps:

  • Contact Us: Email us at hi@draenskincare.com with your order number and a description of the issue, including photos if applicable.
  • Return Authorization: We will provide you with a return authorization and instructions for returning the product.
  • Return Shipping: You are responsible for the cost of return shipping unless the product is damaged, defective, or incorrect.
  • Packaging: Please return the product in its original packaging, if possible, to prevent damage during transit.

4. Refund or Replacement:

  • Refunds: Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within seven (7) business days.
  • Replacements: If approved, we will ship a replacement product to you as soon as possible.

5. Compliance with Malaysian Law:

This Refund Policy is in compliance with the Consumer Protection Act 1999 of Malaysia. Your statutory rights are not affected by this policy.

6. Changes to this Refund Policy:

We reserve the right to modify this Refund Policy at any time. Any changes will be posted on3 the Site. Your continued use of the Site after any changes constitutes your acceptance of the new Refund Policy.

7. Contact Information:

If you have any questions or concerns about this Refund Policy, please contact us at:

Sproutegy Consultancy / Techflinx Legacy

30-1, Jalan KS 3, Kepayang Sentral, 70200 Seremban, Negeri Sembilan, Malaysia.

hi@draenskincare.com

8. Language:

In the event of any inconsistency or conflict between the English version and any translated version of this Refund Policy, the English version shall prevail.